Delivery of your new product is done with great care at Rockport.
AUSTRALIA ONLY SHIPPING
Order delivery times are currently extended due to Australia Post delays.
Our Customer Care team are doing the best they can to assist you – We ask that you please wait at least 10 days after you’ve received your dispatch notification from Australia Post before you enquire about your order.
Thank you for your patience.
Unfortunately, we cannot place orders that ship to addresses outside of Australia. All our deliveries are made via AustPost eParcel, anywhere within Australia.
Shipping for Rockport customers is FREE for orders over $30 to anywhere within Australia. Orders below $30 will be charged a $10 shipping fee.
Rockport online purchases are a priority to our dispatch team and we will send you an email when your order has been processed and again when your product has been dispatched. Upon dispatching your order, we will provide you with all the details you need to track your order.
You can expect your order to arrive between 5 to 10 working days once you have received your dispatch email notification. For WA, Far North QLD, NT and remote country areas please allow an extra 2-3 days for delivery.
If you are not home when the product has been delivered, Australia Post will leave a card at your home advising you that your purchase can be collected from your nearest post office.
Please note that our working days are Monday-Friday. Holidays are excluded.
Please feel free to contact us if you have any concerns regarding the delivery or return of your purchase.
BY UTILISING AUSTRALIA POST MYPOST SAFE DROP SERVICE (‘SERVICE’) YOU AGREE THAT:
You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.
Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.
To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
A. where it is left at the delivery address in any location as requested pursuant to this Service;
B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.
OUR 90 DAY RETURNS POLICY
You may return any product you have purchased to us that is unused and undamaged, in its original condition within 90 days from the date it was purchased and receive a refund. Returning your product is free of charge. We cover the cost of postage and handling for all returns.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
- Merchandise must be returned within 90 days from the date of purchase.
- Merchandise must not be damaged, worn, altered, or washed.
- Merchandise must have all product swing tags and labels attached.
- Please try on footwear on soft surfaces before they are worn generally. Footwear must be returned unmarked and must include the original shoe box in its original condition, without postal labels.
To learn more and request a return, view our full returns policy Return Policy.